When done right, customer scorecards provide an actionable, repeatable and scalable framework for health scoring, a common dialect to measure a premium account’s health, transparency and confidence in reporting and increased customer retention. While these assets are vital to a high-performance CS organization, they don’t have to be complicated.

No matter what you are selling to another person or company, whether it's a service, software or a cup of coffee, understanding risk factors and designing easy, scalable ways to stay ahead of churn are paramount to your company's success.